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JOB DESCRIPTION
Job Title: Patient Care Coordinator  
Reports To: Clinic Director  
Location: 1127 Wilshire Blvd, Suite 1620 Los Angeles, CA 90017  
Job Status: Full Time  
Compensation: $23.00/hour + based on experience 
ABOUT HOUSE CHILDREN’S HEARING CENTER (HCHC)

The House Children’s Hearing Center is a comprehensive facility dedicated to assessing, diagnosing, and providing treatment for a wide range of hearing disorders in children, spanning from birth to 21 years of age. HCHC operates under the House Institute Foundation, driven by the overarching goal of creating a world where everyone can experience the gift of hearing. We achieve this through a combination of cutting-edge research in ear and neuroscience, engaging public and professional education initiatives, global hearing health programs, and holistic patient care.

WORKING AT HCHC

Experience a fulfilling career at HCHC, where we nurture personal and professional growth. Enjoy a host of benefits, generous PTO, holiday and sick pay, comprehensive medical, dental, vision, life and disability insurance, as well as opportunities for professional development and career mentoring. We provide the tools for success with a 401(k) with up to 5% matching. Join our collaborative, passionate, and mission driven team to make a meaningful impact through our Research, Education, Global Health programs, and the children’s audiology center, as we work to create a world where all may hear

ROLE SUMMARY
The Patient Care Coordinator is instrumental in optimizing clinic flow at the Children’s Center, offering exceptional customer service from scheduling, patient intake, referral coordination and payment collection. Their multifaceted role includes assisting audiologists during clinical evaluations and with routine audiology tasks. This position requires a friendly, reliable and well-organized individual to handle day-to-day administrative activities.
ESSENTIAL RESPONSIBILITIES
CLINICAL DUTIES:
  • Occasionally assist audiologists during pediatric hearing evaluations and other audiology testing.
  • Provide exceptional customer service in person, over the phone and through email.
  • Maintain knowledge of clinical services, policies, procedures, hours of operations and special circumstances.
  • Work in collaboration with clinic and foundation staff.
  • Occasional translation (Spanish) between clinician and patient/family).
ADMINISTRATIVE DUTIES:
  • Provide exceptional customer service in person, over the phone and through email.
  • Maintain a high level of professionalism while interacting with patients, staff and community.
  • Monitor quality and timeliness of patient flow and troubleshoot/problem solve to optimize flow.
  • Communicate clearly and frequently with coworkers to enhance cohesion of the entire team.
  • Schedule and confirm appointments.
  • Collect patient intake forms and maintain records in database.
  • Ensure complete, accurate and timely entry of patient information into EMR system.
  • Collect payments including co-pays/co-insurances.
  • Work in collaboration with clinic and foundation staff.
  • Send completed reports to referring centers.
  • Responsible for keeping the front desk and waiting area clean and organized.
  • Provide support for additional administrative, insurance or clinical tasks as needed.
  • And other duties as assigned.

QUALIFICATIONS

EDUCATION & EXPERIENCE:
  • High school diploma or equivalent, college degree is a plus.
  • Experience working in a clinical setting with children and families.
  • Customer service experience.
  • Experience working with EMR or other database systems. Experience with Sycle is a plus.
  • Experience with Medi-Cal or CCS is a plus.
  • Bilingual (Spanish) and/or experience working with hard of hearing populations is a plus.
KNOWLEDGE, SKILLS & ABILITIES:
  • Interest in working with children and families.
  • Basic understanding of health insurance plans and medical terminology.
  • Ability to multi-task using the computer and telephone while engaging with patients.
  • Be a self-starter, flexible and demonstrate an ability to solve problems.
  • Highly organized
  • Ability to adapt and thrive in a fast-paced environment.
  • Ability to solve problems and remove barriers collectively and individually.
  • Willingness to go above and beyond to contribute to the success of a dynamic team.
  • Excellent interpersonal, written, and oral communication.
  • Proficiency in Microsoft Suite and basic computer skills.
  • A strong commitment to HIF’s values.

To apply, please send your resume to ralcisto@housechildrens.org.